Help Centre

1. Log into your CASSIC PAY app, click Cards.
2. Select Physical Card.
3. Click Activate (look for your Activation Code 12-digit number behind your physical card).

1. Log into your CASSIC PAY app.
2. Click “Transaction” to view your transaction history.

You need to have a valid mobile number, identity document, and proof of address. Identity documents collected should be original and government-issued, bear the photograph of the individual and also consist of the below attributes:

• Full name (and any aliases) as per government issued identity document
• Nationality
• Date of birth
• ID number
• Residential address (if not available on identity document, separate proof of address required)
• Identity document expiry date (if applicable)

Both front and back copies of user’s identity document (except passports where only front page is required) have to be submitted.

Proof of address documents must:

• Be dated within 3 months
• Be full width
• Contain the issuer company name and logo
• Contain the name and full address of the receiver and
• Contain purpose of issue (if applicable)

Acceptable proof of address includes utility bills, telco bills, bank statements, correspondence from a government agency. Sensitive information such as account balances may be redacted.

All documents must be in English.

1. Log into your CASSIC PAY app.
2. Click “Add” to top up your account balance.

1. Log into your CASSIC PAY app.
2. Click Send.
3. Select Overseas, Local or Bank Transfer.